Return Policy

WhereToo Shop

Effective Date: May 2026

At WhereToo Shop, we aim to provide a reliable shopping experience for both buyers and vendors.

This Return Policy explains the conditions under which products may be returned on our platform.

Our policy follows standard return practices commonly used by online marketplaces and retailers in Ghana.

1. Return Eligibility

Customers may return eligible products if:

1. The product is defective
2. Wrong item was delivered
3. Product arrived damaged
4. Item is incomplete
5. Product does not match description
6. Product is counterfeit or fake

Products should generally be returned within:

1. 7 days after delivery for standard products
2. Extended periods may apply to selected vendors or official stores

Similar return windows are commonly used by online marketplaces.

2. Return Conditions

Returned items must:

1. Be in original condition
2. Include original packaging
3. Include accessories/manuals where applicable
4. Not show signs of misuse or intentional damage

Products that are heavily used, damaged by customers, or missing packaging may not qualify.

3. Non-Returnable Products

The following items may not be returned:

1. Perishable products
2. Opened consumables
3. Downloadable software
4. Gift cards/vouchers
5. Personalized/customized items
6. Hygiene-sensitive items after opening

4. How to Return an Item

To initiate a return:

1. Contact the vendor or WhereToo Shop support
2. Provide your order details
3. Explain the issue
4. Upload supporting photos if necessary
5. Await approval instructions

Customers may be asked to:

1. Drop off the item
2. Arrange pickup
3. Return through a delivery partner

5. Inspection & Approval

Returned products may be inspected before approval.

If approved:

1. A replacement may be issued
2. Refund may be processed
3. Store credit may be provided

If rejected:

1. Product may be returned to the customer

6. Shipping Costs

Depending on the reason for return:

1. Vendors or WhereToo Shop may cover return shipping
2. Customers may cover shipping for non-defective returns

7. Vendor Policies

Individual vendors may have additional return conditions.

Customers are encouraged to review vendor-specific policies before purchasing.

8. Abuse of Return Policy

WhereToo Shop reserves the right to refuse returns in cases of:

1. Fraudulent claims
2. Repeated abuse
3. Suspicious activities
4. Intentional product damage

9. Contact Information

📧 Email: contact@wheretoo.shop

📞 Phone/WhatsApp: 0244127040

🌐 Website: WhereToo Shop